Jos. A. Bank in College Station, TX Open now

Reviews about Jos. A. Bank

• ★ ☆ ☆ ☆ ☆

  September 07, 2019, by Sean Burris
  Went in to get my brand new slacks altered right after they came in. Asked about it and was told they would not hem the un-hemmed waistband by a young man. When I asked why he said he wasn't allowed to. When I pressed him for more information he said it was the law and walked off. I turned to the older white haired gentleman (mgr) who has been there every-time I've gone in and asked him what the deal was. He said that there were no dry cleaning tags on the slacks and the state law says they cannot work on them without being dry cleaned. I flipped them over and said you mean these tags that they came in the mail with yesterday? With the tags now visible in plain sight. I said I don't appreciate the way he treated me, acting like I was doing something wrong, refusing to help me, and walking off when I was asking him to explain to me what he was talking about. Without ever even having looked at the slacks or asking me were they new, or worn. Without listening to me tell him I had just purchased them online. The older man wrenched his face at me in a look of incredulity, and said that's the way it is sir. If you don't like it, you can leave the store. WOW! Really? That's how a longtime return customer is treated? For what? asking a question. I showed the tags and still no help with having them hemmed??? I wasn't a jerk, I was polite. I've bought 7 suits, 4-5 sports coats and innumerable shirts and slacks here in the last two years since I moved to College Station. I won't be going back....Go read all the negative reviews on Yelp, then decide what you think of this Jos A Banks. Not one good review for this store anywhere!