Brazos Valley Carpet Outlet in College Station, TX Open now

Reviews about Brazos Valley Carpet Outlet

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  February 17, 2020, by Tiffany Gunnels
  To tile a simple bedroom was to be done in a week and a half. It took a month. The flooring guy only worked 4 hours and kept having to come back and never knew when he would show up. I was stuck waiting for many days wondering when he would come and when he would finish When he finished it the final product was terrible. The grout of the tile was a light grey when the tile was a dark brown. The grout was to blend in with the tile color. He left gaps between where the existing tile left off and where the new tile began. It took several weeks for them to come back and stain the grout and finish where the cracks were. I paid for the flooring in full when I ordered it. A month and a half later I got a bill for a higher cost. It consisted of the full amount plus something additional even though I already paid it before they ever started. The finished product was better but still had spots where the grout stain did not get done. I just wanted my room back. I'll never go back to Brazos Valley Floor and Design.
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  February 14, 2020, by Janice Epstein
  As part of a remodel job with Mariott, Brazos Valley Floor and Design was responsible for our granite counter tops, carpet and hardwood floors. Jeremy Dewitt and Brazos Valley Floor and Design are responsible for the 2nd biggest screw-up in our remodel. We used Teragren bamboo flooring in two other projects and really like it. So when it was time to do our master bedroom, we wanted to use that again. The folks at BVF&D knew this early in the February of 2013 along with the start date for our remodel of June 3, 2013. On June 3, 2013 the carpet was removed from our bedroom and then we find out the flooring is not in yet. I hear nothing but excuses from Jeremy and finally on July 1, 2013 I decide to track down where my flooring may be. I reached the people at Teragren who were super nice and super confused on why I was calling them. They then gave me the name of my wholesaler, The Master's Craft and Brad S. was very nice and helpful. What I found out was that the flooring was ordered on June 14th (yes, 11 days AFTER removing our carpet and making our bedroom unlivable) and that it would be delivered on July 5, 2013. Over a month after it should have been here. The men installing the flooring were quite rude and messy. I got a lot of attitude when they had to come back and clean up all the glue they left on floor. Eventually my husband had to clean the floor inch by inch to get off the glue and solvent that left spots everywhere. I will say BVF&D does have a nice selection of granite slabs so we were able to find what we wanted without a drive to Houston. A very competent man came to our house to measure for the granite counter tops, but a different crew came to install them. Apparently a sub-contractor, so I feel I was deceived in who was going to install the counters. These sub-contractors did a sub-par job of installing the counters. Including making the backs plash the wrong height and stealing the extra granite and some other leftover granite that they were going to shape for me. Doubt I'll be seeing those again. The carpet at BVF&D is over priced. We had to go over our allowance from Mariott on the cost of the carpet even though we chose the least expensive options. I will say the carpet installers did a good job. They even managed to put carpet in the children's bedroom closets when they were full of junk.